Data Protection

365 ace app
Privacy Policy

Protecting your personal information is our top priority. This section clearly explains how 365 ace app collects, uses, and safeguards your data.

SSL Secured No Third-Party Sharing Personal Data Kept Safe Last Updated: January 2026
Last Revised: 1 January 2026

01Introduction & Commitment

365 ace app is one of Bangladesh's most trusted online gaming platforms. We believe every member's personal data belongs to them, and protecting it is our responsibility. This privacy policy explains in full what information is collected when you register and use 365 ace app, why it is collected, and how it is kept secure.

By accessing or creating an account on 365 ace app, you agree to this privacy policy. If you have any concerns about any part of this policy, please contact our support team before using the platform. We are always ready to answer your questions.

365 ace app complies with international data protection standards. Your information is fully secure and will never be sold to any third party under any circumstances.

02What Types of Information We Collect

To keep the 365 ace app platform running smoothly and to provide you with the best experience, certain essential information is collected. Below is a detailed breakdown of what is collected and how.

Data Type Example Purpose of Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Verification & Notifications
Financial Information Mobile Banking/Nagad number, transaction history Deposit & Withdrawal Process
Device Information IP address, browser, device model Security & Fraud Prevention
Usage Information Game history, login time, preferences Service Improvement & Personalization

In addition to the above, 365 ace app automatically collects certain technical information to help keep your account secure. This data does not identify you personally.

03How Your Data Is Used

365 ace app uses your information only for specific, legitimate purposes. Your data is never sold to advertisers or third parties.

  • Account Management: To manage your registration, login, and account updates.
  • Payment Processing: To process deposits and withdrawals securely.
  • KYC Verification: To verify your identity and age in compliance with legal requirements.
  • Customer Support: To resolve your complaints or queries.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Promotions & Bonuses: To send you relevant offers based on your preferences (only with your consent).
  • Platform Development: For analytical purposes to improve the user experience.
  • Legal Compliance: To comply with applicable laws and regulations.

365 ace app never shares your data with third parties for marketing purposes. You can opt out of promotional communications at any time.

04How Long Your Data Is Retained

365 ace app retains your information only for as long as necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a defined period to meet legal obligations.

  • Account Information: Retained for up to 5 years after account closure.
  • Financial Transaction Records: Up to 7 years where required by law.
  • Cookies & Browsing Data: At the end of a session or after a maximum of 30 days.
  • Support Contact: 2 years from the date of resolution.

After the retention period, your data is securely deleted or anonymized so that you can no longer be identified in any way.

05Sharing Data with Third Parties

365 ace app never sells your personal information. However, certain data may be shared in the limited circumstances outlined below:

  • Payment Processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary information to process deposits and withdrawals.
  • Game Provider: Game software providers receive limited data when running Live Casino or slots games.
  • Law Enforcement Agencies: Information may be disclosed to relevant authorities where required by a court order or legal obligation.
  • Identity Verification Service: Approved verification agencies for completing the KYC process.

365 ace app works only with trusted, contracted partners who adhere to the same privacy standards. No data is shared with advertising companies.

06Cookie Policy

365 ace app uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing and user experience.

  • Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
  • Functional Cookies: To remember your language preference and game settings.
  • Analytics Cookies: To understand which games are played most and which pages get the most time.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain 365 ace app features.

07Data Security Measures

365 ace app uses industry-leading technology to protect your data. Our security infrastructure is protected across multiple layers.

  • 256-bit SSL Encryption: All data transfers are completed through encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Regular system audits conducted by third-party experts.
  • Firewall & Intrusion Detection: Protection against unauthorized access.
  • Data Backup: Encrypted backups stored on secure servers.

In the event of a data breach, 365 ace app will notify affected members within 72 hours and take immediate protective measures.

08Your Data Rights

365 ace app believes you should have complete control over your own data. You may exercise the following rights at any time:

  • Right to Know: You can find out what information we hold about you.
  • Right to Rectification: You may request corrections to any incorrect information.
  • Right to Erasure: You can request deletion of specific data (except where required by law).
  • Right to Portability: You may request a copy of your information in a readable format.
  • Right to Object: You can object to the use of your data for specific purposes.
  • Marketing Opt-Out: You can opt out of promotional messages.

To exercise any of these rights [email protected] Send us an email or reach us via live chat.

09Child Protection Policy

365 ace app strictly prohibits users under the age of 18 from accessing the platform. We do not knowingly collect information from any minors.

  • Age is verified at the time of registration.
  • If a user is found to be under 18 years of age, their account will be closed immediately.
  • Contact our support team to report any account suspected of being used by a minor.

If a minor in your household has been using 365 ace app, please notify us immediately. We will act quickly to address the situation.

10Policy Updates & Contact

365 ace app reserves the right to update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised, and members will be notified directly of any significant changes.

For any questions or concerns about our Privacy Policy, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Available 24/7 on the 365 ace app platform
  • Response Time: Responses are typically provided within 24 hours

Why We're Trusted

Your Information is Fully Secure on 365 ace app

Six Core Pillars of Our Privacy Protection

SSL Encryption

All data transfers on 365 ace app are secured with 256-bit SSL encryption. Your personal and financial information never travels through unsecured channels.

KYC Verification

Every account on 365 ace app goes through a rigorous KYC process. This ensures that only verified, adult members can access the platform.

No Sale of Data

365 ace app never sells your personal information to third parties. Your privacy is a core principle of how we do business.

Two-Layer Security

OTP verification is mandatory when logging in to 365 ace app. This means your account stays protected even if someone else knows your password.

Automatic Data Deletion

Once the designated retention period ends, 365 ace app automatically deletes or anonymizes your data.

24/7 Privacy Support

365 ace app's dedicated support team is available around the clock to handle any privacy-related concerns or questions.

Your Rights

Your Data Rights as a 365 ace app Member

Right to Know

You may request at any time to know what information we currently hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to Portability

You can download a copy of your information in a readable format.

Right to Object

You have the right to object to the processing of your data for specific purposes.

Marketing Opt-Out

You may opt out of promotional messages at any time.

General Questions

Privacy Policy FAQ

No, 365 ace app never sells your personal data to third parties. Limited information is shared only with designated partners for payment processing and KYC verification, and those partners are contractually bound to uphold the same privacy standards.

Most data is deleted within a set period after account closure. However, financial transaction records may be retained for up to 7 years and account information for up to 5 years due to legal requirements. After that, all data is securely deleted or anonymized.

To obtain a copy of your data, email [email protected] or reach us via live chat. Once your identity is verified, your information will be provided within 30 business days.

365 ace app primarily uses cookies. In addition, device fingerprinting and IP logging may be used for security purposes. These are used solely to detect fraud and ensure platform security.

In the event of any data breach, 365 ace app will notify affected members within 72 hours, take the necessary remedial action, and inform the relevant authorities. Immediate steps will be taken to protect your account.

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Join 365 ace app — Safe, Secure & Trusted

You've read our privacy policy — now it's time to experience it in action. Enjoy the best games on 365 ace app today with your data fully protected.

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